Terms and Conditions

Please carefully read the terms and conditions ("Terms and Conditions") below before placing any order from http://www.kingstinjo.com. By placing an order from this Website, whereas it is by phone, through our mobile applications or by any other available channel, you agree to be bound by these Terms and Conditions.
 

  • Ordering
    • 3.1. By placing an order through our Website, you enter into an agreement with KingstineJO. If you are paying online, KingstineJO is also responsible for any returns or refunds. We are responsible for the preparation, quality and delivery of your order. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 3.2. In case you chose to pay with a debit or credit card you warrant that you are the legal holder of the card and the funds backing it. You should also warrant that you have sufficient funds to make the payment.
    • 3.3. Any Order from this Website are intended for your use only. Resale of any of such Goods and Services or Food Delivery or acting as an agent for a third party is forbidden under this agreement.
    • 3.4. Please note that some of our Goods may not be suitable for certain age ranges. Please read carefully the product descriptions.
    • 3.5. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
    • 3.6. Any order that you place in our website or related platforms is subject to availability, delivery capacity and acceptance. Once you place an order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and will just give you confirmation of your order details so that you can check that all details are correct.
    • 3.10. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
  • Prices and Payment
    • 4.1. Any contract for Food Order and Delivery from this Website is between you and KingstineJO. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 4.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing goods or services.
    • 4.4. All prices listed on the Website for Goods and Services by KingstineJO reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
    • 4.5. All prices for delivery by KingstineJO or a third party provider assigned by KingstineJO listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future.
    • 4.6. The total price for order, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods despatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.
    • 4.7. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of being read by someone. Your credit card company may also conduct security checks to confirm it is you placing the order.
  • Section 5: Delivery
    • 5.1. Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary. Goods will be sent to the delivery address you stated when placing the order.
    • 5.3. In the case delivery is done by KingstineJO or a delivery partner assigned by KingstineJO, we will make our best effort to deliver on time. Still, we take no responsibility for late delivery.
    • 5.4. In any of two cases above, all orders will be always delivered by a reputable courier. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
    • 5.5. In case of a late delivery, the delivery charge will neither be voided nor refunded by KingstineJO.
    • 5.6. All risk in the Goods and the Food Delivery shall pass to you upon delivery.
    • 5.7. If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
    • 5.8. You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
    • 5.11. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provided when you made your order and arrange for cancellation of the order or delivery to an alternative delivery address;
  • Section 6: Cancellation
    • 6.1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse cancellation, e.g. because preparation of Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. Notwithstanding the foregoing, in case you paid for your order online.
    • 6.2. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
    • 6.3. If the cancellation was made in time and once we have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
    • 6.4. In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item.
  • Section 9: Complaints We take complaints very seriously and place customers at the core of our processes. We aim to respond to your complaints within 3 business days. Please submit any complaints to the following email support@kingstinejo.com.
  • Section 10: Limitation of Liability
    • 10.1. Great care has been taken to ensure that the information available on this website is error free. If it came to occur, we apologize for any errors or omissions that we might publish in our website. We cannot warrant that use of the Website will be fit for purpose. We will do our best to correct such errors in a timely and effective manner. Also, we cannot warrant that the site or the server that makes it available are free of viruses or bugs.
    • 10.2. By accepting these terms of use, we are not responsible for your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from a third part partner.
    • 10.3. We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the extent permissible under applicable law. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any damage or expense, including any direct or indirect loss.
    • 10.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
    • 10.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods as a result of any act or omission, which is outside our reasonable control such as unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
    • 10.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, loss of data, loss of profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
    • 10.8. We have taken all reasonable steps to prevent Internet fraud and data security. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers or those of third parties.
    • 10.9. If there is an abuse of vouchers and/or discount codes or in suspected instances of fraud, KingstineJO may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should their exist, KingstineJO reserves the right to seek compensation from any and all violators.
    • 10.10. Offers are subject to KingstineJO's discretion and may be withdrawn at any time and without notice.
    • Section 11: General
      • 11.1. All prices are in Nigeria Nairas.
      • 11.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
      • 11.3. We may alter or vary the Terms and Conditions at any time without notice to you.
      • 11.4. Payment must be made either at the time of ordering the Food Delivery, Goods or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.
      • 11.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
      • 11.6. Do not collect or harvest any personally identifiable information from the website or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
      • 11.7. Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
      • 11.9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Nigeria. The parties hereto submit to the exclusive jurisdiction of the courts of Nigeria.
      • 11.11. These Terms and Conditions and a contract shall be governed and construed in accordance with Nigeria Laws. Both you and we hereby submit to the non-exclusive jurisdiction of the Nigeria Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.